Frequently Asked Questions – MagicDollsShop.com

Last Updated: [Month/Year]

Orders & Shipping

How long does shipping take?
• Australia: 3-7 business days
• International: 7-14 business days
• Express options available at checkout

Can I track my order?
Yes! You’ll receive a tracking link via email once shipped.

Returns & Exchanges

What’s your return policy?
• 30-day returns for unused dolls
• Original packaging required
• Start returns at MagicDollsShop.com/returns

Product Care

How do I clean my doll?
• Surface clean only with damp cloth
• Avoid submerging in water
• Brush hair gently with included comb

Custom Orders

Can I request a custom doll?
Yes! Visit our Custom Creations page.

Safety

Are your dolls child-safe?
All dolls:
✓ Meet Australian/NZ safety standards
✓ Use non-toxic materials
✓ Recommended for ages 3+

Payments

What payment methods do you accept?
• Credit/debit cards
• PayPal
• Afterpay (AU/NZ only)

Wholesale

Do you offer wholesale?
Yes! Contact our Bulk Orders Team.

Need More Help?

Visit our Help Center or live chat.